What is BPO?

Business Process Outsourcing (BPO) is a subdivision of subcontracting that consist of contracting the responsibilities and operations for a specific business process to a service provider of third-party.

What are the factors to Work in a BPO Company?

The first factor to work in a BPO company is career growth potential. You will not get greater salaries but also it will give you many chances because business process outsourcing is vital to every developing company currently. In a BPO organization, Working can pay such a great amount to achieve your dream profession.

BPO (Business Process Outsourcing) is one of the rapidly developing industries in the world. As the economies of world-wide growth with innovations and technologies, BPO additionally keeps on extending more solutions to business.

Here is the list of Top 15 BPO Companies in the Philippines. According to revenue, salary, job benefits global exposure, business stability, career growth, working environment, we gathered and listed the best BPO companies to work. These BPO companies will continue to grow and expand in the coming years.

If you are searching for a new job, this list of BPO companies can help you get to know the respective company background and profile before you send your CV. Furthermore, it will help you with how to sort out and choose your company preference.

Top 15 BPO Companies in the Philippines

1. IBM

IBM stands for International Business Machines which was established in 1911. The company headquartered is in New York. This company is known as one of the largest tech companies in the world and it also has the world’s largest number of employers. This tech company manufactures and develops hardware-software solutions and offers Artificial Intelligence and cloud computing.

Another business part of IBM is Business Process Outsourcing. IBM is included in the list of Fortune’s Most Respected Companies and Forbes World’s Most Valuable Brands in the World. Currently, IBM is listed amongst the best companies in the Dow Jones Top 30 and S&P 500. This company has more than 107 billion market cap.

2. Teleperformance

Another international BPO company, Teleperformance has its headquartered in France. This company is serving various successful companies in the world and is a worldwide leader in customer experience management for more than 40 years. Including the Philippines, Teleperformance works in 80 countries.

As a top place to work, this company has been highly praised. Additionally, Teleperformance also won the Associated Technologies and Best Use of AI award for successfully organizing Artificial Intelligence (AI) into its processes.

3. Accenture

This company is the best BPO Company in the Philippines. Accenture is an international company that was originated in Dublin, Ireland. It’s ranked on 100 Best Companies to Work for and Fortune World’s Most Admired Companies and also listed on Forbes’s Global 2000.

Presently, the company global CEO is Julie Sweet who is also included on the list of Forbes Most Powerful Women in the World. Accenture offers services in technology, operations, consulting and strategy.

This company works with the most successful companies in the world. If you are going to invest in the stock market, Accenture as well as belongs to the Top Companies in the S&P 500. Its customers include 91 of the three-quarters of the Fortune Global 500 and Fortune Global 100 companies. Development and Permanence are the main reasons that turn this company to best BPO Company. 

4. Sutherland Global Services

This is a multinational IT and BPO Company which is also known as one of America’s fastest-growing companies. It’s headquarter is situated in New York. From the Fortune 1000 companies, it has over 120 clients and completes more than 43 million transactions per month on a digital backbone that links 19 countries worldwide.

Sutherland has outstanding customer experiences for the new technology, innovation and digital age. Similar to other top BPO companies, it also provides reasonable salary and benefits. Moreover, it is a great workplace to learn and develop professionally.

5. JPMorgan Chase & Co.

This company is a top global financial services company that has assets of more than $2.6 trillion. JPMorgan Chase & Co. is one of the main banking institutions in the United States that operate worldwide and also a presence in more than 100 markets.

The services of the company include asset management, financial solutions, financial transaction processing, investment banking, and commercial banking. The company has more than 250 thousand employees that are serving millions of clients.

JPMorgan Chase & Co. is a prestige company that is serving many world most prominent institutions, government clients and corporate. This company is itself is an iconic and notable brand. Not only one of the best BPO companies in the world but this company also one of the world’s wealthiest financial companies.

6. Concentrix

This is an American company which headquartered is located in Fremont, California. The company has more than 225 thousand staff members and work with more 80 Fortune 500 clients globally.

Concentrix offers banking and financial services, consumer electronics, eCommerce, technology, travel, and transportation services. The Company also provide retail and tourism services, automotive, healthcare, insurance energy, public sector, media and communications services.

7. Genpact

This company was originated in 1997. It is a worldwide professional services company whose head office is located in New York. Genpact Cora provides services for the Global Fortune 500 companies with their digital-led innovation and AI-based platform. They have more than 90,000 brilliant employees and work in over 30 countries worldwide.

8. SYKES

SYKES is one of the American BPO companies that was created by John Sykes in 1977. It is a worldwide leader in giving extensive inbound client commitment administrations to Global 2000 organizations. The offices of this company are in more than 23 countries. Its offer support in more than 40 languages.

This company is one of the developers of Business Process Outsourcing in the Philippines. It has developed too much and it proceeds with the organization’s Global Talent Services, which mentor, train, and creative abilities of their representatives across 23 distinct countries.

9. Alorica

Alorica is a leading provider of Customer Satisfaction Outsourcing solutions and Business Process that hold the whole customer lifespan. The objective of the company is to continue providing insanely great customer interactions with the world’s largest and most respected brands with more than 655 million customer interactions.

Currently, Alorica is the world’s largest provider of customer support for North American consumers. It works in 14 countries in 130 different locations globally and with more than 100,000 employees.

10. (24)7.ai

This BPO Company was originated in 2000 which has a head office in the United States. This outstanding company has mix HI (human intelligence) and AI (artificial intelligence) to advance customer experience intensely. (24)7.ai can deliver quick customer service satisfaction with more than 1.2 billion self-service interactions per year.

(24)7. ai is one of the important BPO companies concentrated on mixing AI and HI. Also, they support their workers by giving community involvement, wellness, growth and development. It works in different places in the world.

11. Telus International

This company is a subordinate of TELUS. It is a national telecommunications company located in Canada. Telus International is a client facility outsourcing company supported by next-gen technology. The company work for 20 countries across the globe and also supports over 50 languages.

In 2020, this BPO Company has been named on the Global Outsourcing 100 by IAOP for four consecutive years. Also, it has received outstanding awards including Achiever 50 Most Engaged Workplace and Best Employer of the Year.

12. Sitel Group

This is a contact centre company and headquartered is located in Miami, Florida. The company has over 30 years of experience transforming and delivering business solutions in technology, utilities, entertainment, travel, manufacturing, and communications and also provide services in insurance, healthcare, media, banking, and financial industries.

Sitel Group has been recognized on the Best of The Global Outsourcing 100 list produced by IAOP for 14 consecutive years. It was published annually by Fortune Custom Projects and also known as the International Association of Global Outsourcing Professionals. The company has over 100 offices across 28 countries.

13. TaskUs

TaskUs is a worldwide outsourcing company and headquarter is located in Los Angeles. The company offer business solutions including back-office support, CX consulting, and customer experience. Initially, the company was started in the Philippine and now they have offices in many other cities including BGC Taguig, San Fernando La Union, Imus Cavite, Batangas, Clark Pampanga, Quezon City, and Meycauayan Bulacan.

TaskUs has state of the top-notch benefits, competitive salary and art workspaces Therefore with a ridiculously inspiring team if you want to work in an extremely good-looking office you should work with TaskUs.

14. Ttec

Ttec is an American Business Process Outsourcing company which was previously known as Teletech. Through TTEC Engage and TTEC Digital, It focussing in outcome-based customer engagement solutions. With over 47.8K employees worldwide, TTEC works in 6 continents across the world.

Ttec works in 50 languages and also supports leadership programs, empowerment, and gender diversity. This company works with many industries including communications, media, technology, automotive, financial services, and government solutions. Additionally, it also works with healthcare, insurance, retail, eCommerce, travel, and hospitality.

15. Transcom

This is a Swedish outsourcing company that was originated in 1995. The main services of this company include customer service, cross-selling, upselling, customer gaining, technical support, CX advisory, customer retention, and collections. With more than 26 thousand employees, Transcom works in 20 countries. They provide services in 22 languages to famous universal brands.